Level 1 — Parcel support
Write to info@frestonow.com with your Parcel booking ID and the relief you seek (fare refund, loss or damage claim). We aim to acknowledge within 48 hours and resolve ordinary parcel issues within 7 working days.
Level 2 — Grievance officer
Subject: “Grievance Officer — Frestonow Parcel” to info@frestonow.com.
Postal: Grievance Officer (Parcel), Frestonow Pvt. Ltd., Raipur, Dehradun, Uttarakhand 248001.
Statutory forums
This process does not affect your right to approach a consumer commission or other competent authority under Indian law.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656