How do I track a parcel?
Open Parcel → History and use the booking or tracking ID. Share it with the receiver if they need status.
Can I return a parcel like a Shopping product?
No. Cancel before pickup for a shipping refund. After pickup, loss or damage claims need photos and a report on the delivery day. There is no 48-hour product return.
What can I send?
Legal documents and household items within the size and weight band. No cash, hazardous goods, live animals or undeclared valuables. See Pickup & Delivery for the full restriction list.
Which payments are accepted?
UPI, cards, net banking, Paytm and pay-on-pickup or pay-on-drop where the booking allows it.
How do I contact support?
Email info@frestonow.com with the Parcel booking ID.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656