Return & Refund Policy — Grocery

Two paths

Grocery is not the Shopping marketplace. Fashion-style “try and return in 48 hours” does not apply to fresh food. Packaged grocery and perishables are treated differently, as below.

Packaged, sealed items

Request a return within 48 hours of delivery for unused, sealed, non-perishable goods in original packing with invoice.

Step 1 — Grocery Orders → item → Return within 48 hours.

Step 2 — We approve eligible SKUs and arrange pickup or drop.

Step 3 — After the product is received and checked, the refund is triggered.

Step 4 — Amount goes to the original payment method or wallet. Banks typically take 3–7 working days after we trigger the refund.

Not eligible for a later return

These should be reported on delivery day instead of a delayed return:

• Cut fruits, loose vegetables, herbs, dairy, eggs, meat, seafood, frozen foods and other perishables.
• Opened personal-care hygiene products, baby formula after seal break, and items marked non-returnable.
• Items that spoil if the seal is broken or the cold chain is interrupted.

Wrong, missing or damaged-in-transit

Raise a return from the Grocery order page via Help & Support within 48 hours (same day for perishables) with photos. Approved line-item refunds do not require you to send fruit or milk back.

Refund amount

You receive what you paid for the refunded line, including item-level discounts. Delivery fees are refunded only if the whole order fails or the issue is on us.

Status of a triggered refund: info@frestonow.com with the Grocery order ID.