Level 1 — Grocery support
Write to info@frestonow.com with your Grocery order ID and the relief you seek (refund of a line, missing item, quality). We aim to acknowledge within 48 hours and resolve ordinary grocery issues within 7 working days.
Level 2 — Grievance officer
Subject: “Grievance Officer — Frestonow Grocery” to info@frestonow.com.
Postal: Grievance Officer (Grocery), Frestonow Pvt. Ltd., Raipur, Dehradun, Uttarakhand 248001.
Statutory forums
This process does not affect your right to approach a consumer commission or other competent authority under Indian law.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656