Grocery · Consumer Policy

Contact Us — Grocery

Support for grocery orders, missing items and quality issues.

Last updated: 19 August 2026

Grocery support

Email info@frestonow.com with the Grocery order ID, registered mobile and a short note (missing item, quality, billing or delivery). Attach photos for fresh or damaged goods.

Live tracking is on Grocery → Orders. We aim to respond within 2 working days; quality complaints on perishables should be raised the same day from the order page when possible.

Postal address

Frestonow Pvt. Ltd.

Raipur, Dehradun

Uttarakhand 248001

CIN: U63112UT2026PTC021656

Store partners

To supply or run a grocery dark store with Frestonow, email us with “Grocery Partner” in the subject line, or use Become a Seller if that flow is open for grocery.

Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656