Return & Refund Policy — Shopping

48-hour return window

Request a return within 48 hours from the time the Shopping order is marked delivered. Requests after 48 hours are not eligible, except a dead-on-arrival product reported with proof as soon as you notice it.

Refund after the product is returned

Step 1 — Open the delivered order and tap Request return. That creates a Help & Support ticket (token like FN-…).

Step 2 — Eligible items are approved and pickup or drop-off is arranged.

Step 3 — After the product is received and quality-checked, the refund is triggered.

Step 4 — The amount goes to the original payment method (card, UPI, net banking) or Frestonow wallet if you paid by wallet. Banks typically take 3–7 working days after we trigger the refund.

Eligible products

Unused, unwashed items with original tags, accessories, brand packing and invoice are generally eligible when the product page is not marked non-returnable.

• Not eligible: innerwear, personal hygiene, made-to-order, used or installed electronics where the seal is broken (unless dead-on-arrival with proof), gift cards, and items marked “non-returnable”.
• Size or colour exchange uses the same 48-hour window where the seller offers exchange.
• Free gifts must be returned with the parent product.

Condition of the product

The item must be in resaleable condition. If it is used, customer-damaged or missing parts, we may reject the return and not refund.

Refund amount

You receive what you paid for the returned SKU, including item-level discounts. Delivery fees are refunded only if the entire order is returned or the return is due to seller or Frestonow error.

For a refund already triggered, email info@frestonow.com with the Shopping order ID.