Level 1 — Shopping support
Write to info@frestonow.com with your Shopping order ID, product name and the relief you seek. We aim to acknowledge within 48 hours and resolve ordinary Shopping issues within 7 working days.
Level 2 — Grievance officer
If you are not satisfied, mark the subject “Grievance Officer — Frestonow Shopping” and send it to info@frestonow.com.
Postal: Grievance Officer (Shopping), Frestonow Pvt. Ltd., Raipur, Dehradun, Uttarakhand 248001.
Statutory forums
This process does not affect your right to approach a consumer commission or other competent authority under Indian law.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656