Delivery area
Food orders are delivered only within the serviceable radius of the restaurant you choose. If your pin or drop location is outside that area, checkout will not complete. Changing the pin after the rider is assigned can delay or fail delivery.
Preparation and ETA
The time on the restaurant or cart includes kitchen preparation and last-mile delivery. Actual time can change with order volume, weather, traffic and how long the kitchen takes. Restaurants, not Frestonow, cook the food.
Hand-over
Be reachable at the drop pin. Contactless delivery is available where the rider can leave the bag safely. Check the seal when you take the bag. Spills or open seals should be photographed before you discard packaging.
Unable to deliver
If the partner cannot reach you after reasonable attempts, the order may be marked undelivered. Prepared food generally cannot be taken back to the kitchen for resale. Refunds, if any, follow the Food refund policy — not a Shopping-style product return.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656