No product returns
Prepared meals are perishable. There is no 48-hour return window like Shopping, and no sealed-pack grocery return. Do not send food back with a rider expecting a marketplace-style refund.
When we refund
We refund (full or partial) when the restaurant or Frestonow cancels, delivery never completes, items are missing or wrong versus the bill, or there is a verified quality or safety issue reported promptly from the Food order page with photos where asked.
What we usually do not refund
Change of mind after the kitchen starts, taste preference, incorrect customisation that you typed unclearly, or complaints raised many hours later without evidence. Restaurant packing and spice levels can vary; we still take hygiene and foreign-object complaints seriously when reported immediately.
When the amount comes back
After a refund is approved, the amount is sent to the original payment method. Card and UPI usually take 3–7 working days. Help: info@frestonow.com with your Food order ID.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656