How do I track a food order?
Open Food → Orders. You will see restaurant acceptance, preparation, rider assignment and live location where available.
Can I return food?
No. Cancel before the kitchen starts, or report missing, wrong or quality issues immediately from the order page for a refund. There is no 48-hour product return.
The order is delayed. What now?
ETAs update with kitchen and traffic. If the restaurant or rider cannot complete the order, we cancel and refund as per the Food refund policy.
Which payments are accepted?
UPI, cards, net banking, Paytm and COD at restaurants that enable it. Promo codes are restaurant- and item-specific.
How do I contact support?
Email info@frestonow.com with the Food order ID and restaurant name.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656