Shopping
48-hour return for eligible unused products. Money is refunded after pickup and quality check.
Grocery
48-hour return for sealed packaged goods. Perishables: report on delivery day. Refund of a line does not always need the food sent back.
Food
No returns. Refunds for cancelled, missing, failed or promptly verified quality issues.
Parcel
Fare refund if you cancel before pickup or we fail the trip for reasons on us. Loss or damage claims need photos the same day.
Timelines
Once we trigger a refund, banks and UPI partners typically take 3–7 working days. Email info@frestonow.com with the correct module order ID.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656