Frestonow · Consumer Policy

Cancellation & Returns

Each service has its own cancellation and return rules.

Last updated: 19 August 2026

Shopping

Cancel before dispatch. Eligible marketplace products can be returned within 48 hours of delivery. Refund after the product comes back.

Grocery

Cancel before picking completes. Sealed non-perishable grocery may be returned within 48 hours. Fresh items need a same-day quality complaint, not a fashion-style return.

Food

Cancel before the kitchen starts. Prepared food cannot be returned. Missing or quality issues are refunds, not returns.

Parcel

Cancel before pickup for a shipping refund. There is no product return. Loss or damage is a claim on the delivery day.

Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656