Level 1 — Support
Write to info@frestonow.com with your order ID and module (Shopping, Grocery, Food or Parcel). We aim to acknowledge within 48 hours and resolve ordinary issues within 7 working days. Module footers have a matching grievance page.
Level 2 — Grievance officer
Subject: “Grievance Officer — Frestonow” to info@frestonow.com.
Postal: Grievance Officer, Frestonow Pvt. Ltd., Raipur, Dehradun, Uttarakhand 248001.
Statutory forums
This process does not affect your right to approach a consumer commission or other competent authority under Indian law.
Frestonow Pvt. Ltd. · Raipur, Dehradun, Uttarakhand 248001 · CIN U63112UT2026PTC021656